Welcome to ECOsmarte's Online Support

Manuals & Videos:
City Water Manual 2009-2016
Well Water Manual 2009-2016

Pool Manual 2010-2016

Programmable Pool Manual & Video 2007-2016

Spa Manual  2002-2016

24/7 Answers

For Both Pool and Spa


Frequently Asked Questions:
Consumer FAQ's Dealer FAQ's
ECOsmarte Customer service Guide

And Help Index


Please fill out the form below and use the comment section to best describe your situation. In order to help us help you faster, please make sure your email address is correct and that you've got copper, pH and Calcium Hardness readings along with any relevant pH/Copper/Calcium Hardness/Pool history. 

State Country Zip
Phone (W) (H) 
Email   Email is very important.

The below questions are also very important! Please help us, help you by filling out completely and with the exact test results, not "OK".

Thank You!

Calcium Hardness Level       (we do need your calcium level! check with the company you bought ECOsmarte from as to how to test for Calcium.)
Salt Level, also known as Sodium  
Phosphate Level  
Filter type: Glass, Sand, Cartridge, Bag or DE        
Filter size      
Pump size in GPM that works with Filter       
Pool or Spa size in gallons       
ECOsmarte box serial number located      on side where wires leave unit
Year Purchased    

If you would like to Buy, please fill out the
the fields above and what system you are interested in below.
For security reasons we will call you to make payment arrangements.

(pool gallons, type of pool/filter/vacuum, unusual circumstances)